Department Of Commercial Services (DCS)
Functions
- Enlist all Industrial, Commercial (Hotels, Banks, Petrol Filling Stations, Eateries, Shopping-Malls, Healthcare facilities, Markets and Residential Premises in the state for the purpose of billing and revenue collections.
- Provide an efficient waste management services to all industrial, commercial and residential premises, markets and healthcare facilities in the state.
- Satisfy all clients’ needs at all times, through improved customers focused strategies.
- Develop plans for revenue growth, ensuring targets and goals of the Authority are met.
- Periodic review of terms and conditions of contracts with clients based on economic realities in the State/Country.
- Analyzing customer satisfaction surveys and other feedbacks to the Authority.
- Encouraging Private Sector Participation in industrial, commercial and domestic waste collection across the state.
- Develop timely, efficient and accurate billing for the services render by the Authority.
- Plan effective revenue collection strategy for the Authority.
- Conduct solid waste management inspections to industrial-commercial facilities.
- Ensuring quality services are offered to the customers.
- Ensuring statutory compliance with State regulations.
- Development and customer service to drive business growth.
- Ensuring timely payment of service charges to the clients and customers of the Authority.
- Investigate clients’ complaints regarding to services of the Authority.
- Ensuring effective utilization of modern ICT and website of the Authority in financial transactions and resolving customers’ complaints.
- Provision of timely and financial information.
- Advising on the formulation, execution and review of policies and programs relating to the activities of the department.
- Analyzing customer satisfaction surveys and other feedbacks.